M.Div., ACPE Certified Educator, Executive Director, Crossroads of Caring, Inc.

Mary Ann is an ACPE Certified Educator and ordained priest endorsed for chaplaincy by The Episcopal Church. She began her career as a Child Development Specialist and Special Education teacher at Centennial School in Bethlehem, PA. She later worked as a Wilderness Therapist and taught special and general education in middle and high school. She attended Bexley Hall Seminary in Rochester, completed her first CPE unit at Sisters of Charity Hospital's community-based program, and served at Benedict House. After completing her chaplain residency at the University of Rochester Medical Center, she served two urban parishes in Rochester. Mary Ann's Certified Educator program was completed through the Great Lakes Supervisory Consortium. She started a community and congregation-based CPE program in August 2020. Her professional interests include training spiritual care providers, promoting holistic health, and helping others engage their spirituality.

M.Div., ACPE Certified Educator

Bill is an ACPE Certified Educator, ordained and endorsed for institutional chaplaincy by the American Baptist Churches, USA. He spent his school-age years in Germany and Belgium, received his M.Div. from Furman University, and completed his first unit of CPE at Wake Medical Center in Raleigh, NC in 1986. After serving as Co-Minister for Education, Mission, and Youth at Oakhurst Baptist Church, Bill resumed his clinical and supervisory training at Egleston Children’s Hospital in 1993. He was fully certified in 2000 and served as Associate Director of Pastoral Care at the University of Rochester Medical Center and Spiritual Care Counselor at CareFirst Hospice. Currently, he is the Interim Pastor for First Presbyterian Church in Elmira, NY. His clinical and educational interests include spiritual care with children and adolescents, staff support, death and dying, clinical bioethics, and the theory of living human systems and functional subgrouping.

Program Manager

Rev. Alisa Hovagimian Unell (she/they) joyfully serves as the Program Manager for Crossroads of Caring. She also serves as a Chaplain in Rochester, NY working for the University of Rochester in a variety of settings including Community Hospitals and their Outpatient Neuro-Palliative Care Clinic. She is an ordained minister in the United Church of Christ and the Federation of Christian Ministries and is a Board Certified Chaplain with the Association of Professional Chaplains. Alisa earned a Bachelor’s degree in Religious Studies at Wesmont College before moving out to the east coast and completing a Masters of Divinity degree and a Masters of Arts degree at Princeton Theological Seminary. She discerned a call to healthcare ministry which led her to pursue a CPE residency for hospital chaplaincy in Bethlehem, Pennsylvania in 2021/2022 at St. Luke's Hospital. She is also in the process of becoming a Certified Educator Candidate for CPE with Crossroads of Caring. She continues to delight in finding growth, wisdom, and sacred accompaniment in her ministry. She is passionate about honoring the profound moments of ministry in chaplaincy and telling those stories through chaplaincy research and education. Alisa enjoys spending time with her husband and elderly chihuahua, kayaking, reading and admiring large bodies of water.

Administrative Assistant

Erin is a passionate professional from Westfield, NY, with a background in biology and environmental science. She began her career at Chautauqua Institution, where she helped launch two health and fitness facilities and managed the pool and beaches. After relocating to Rochester, NY, she worked as a graphic designer for a science education curriculum developer, specializing in resource development, advertising, and web design. Erin is also an education content creator for Canva, contributing science-based resources and participating in special projects to expand free materials for teachers. In 2023, she founded Dream Bird Designs LLC, creating original designs for Canva. Erin joined the Crossroads team in January 2024.